Frequently Asked Questions
Go through the questions below to check if we already have a solution for your problem
Artwork
We offer free design service to our customers,Please visit our design service page for more details.
We provide custom design service for free,Please visit our design service page for more details.
Order Basic
| Products | MOQ |
| Jersey | 10 pcs per design |
| Bib/Shorts | 5 pcs per design |
| Speed Suit | 5 pcs per design |
| Vest | 5 pcs per design |
| Base Layer | 10 pcs per design |
| Accessories | Case by case |
Yes. Please indicate that your job should be rushed when you are ordering. If you submit an order and then ask for it to be rushed, there is a chance our production schedule will not allow us to fulfill your order as requested.
Please note: non-negotiable rush fees, calculated by the day, accompany all rush orders.
Sample
Yes, all of our products provide samples; simply select any product in our store to obtain a sample.
Sure, the sample can be customized,Please view our customization page for more details.
Ecyker Apparel will produce a free sample with any production order. However: free pre-production samples cannot be made until we have received a deposit on a production order.
If you would like a sample before placing a production order, we can accommodate your request - but only if you charge for the sample.
While we can technically make a finished sample of any garment, and offer 50% discount . If you want a sample anyway, please be aware of the cost.
See how to get a free sample.
We will complete samples within three days of receiving design approval.If we don't have the fabric in stock, it will take a few days to source it.
Manufacturing & Timing
The production quote is provided by our costing & finance department and It’s depending on your requirements. If you have key elements defined, like your tech pack, fabric, pattern, sample, please send them to [email protected] or use our contact page. Our team can provide a quote within 24-48 hours.
If you do not have these key elements defined, we can help you define them so we can arrive at a production quotation that fits your business.
You will always receive a proof of your order before it is put into production. We do not production without your express, written approval.
Please review your proofs carefully. Look over all the information listed within the proof, review the images carefully, and request changes with anything you are not happy with.
If you need changes made to your items, please let us know upon receipt of your proof. We cannot be held responsible for mistakes and errors that occur if you have approved production without carefully reviewing your proof information.
If you do not need changes to your proof, please reply to the e-mail and let us know you approve your proof for production. Remember, we cannot move forward with production until we have received written approval of a proof.
Your order turnaround time begins when payment has been processed. Please take this into consideration when calculating your in-hands date.
Here’s an example — let’s say you contact Ecyker Apparel on the 1st of January for cycling garments. You need your garments on the 15th of January for an event. On the 1st of January, you begin the ordering process, and you let everyone know you need your goods on the 15th of January. After the order is initialized, however, you do not make a payment immediately — you wait until the 6th of January to make your payment. Unfortunately, at this point, we will need to either charge a rush fee, or we must deliver your goods with the standard two week turnaround for the 20th of January.
This is, again, because we do not begin processing your order until after you have submitted a payment
Shipping
| Express | European/South&North America | Asia |
| DHL | 4-5 days | 2-3 days |
| Fedex | 7-10 days | 4-5 days |
Payments
- For orders over $1,000: A deposit of 50% is required before production begins. The balance of your order is required before we release your finished products to you.
- For orders under $1,000: Payment is due in full before production begins.
Please be aware that we do not begin production on an order until a deposit or a full payment has been completed. We additionally do not release finished goods under any circumstances without receiving payment in full.
Ecyker Apparel will produce a free sample with any production order. However: free pre-production samples cannot be made until we have received a deposit on a production order.
If you would like a sample before placing a production order, we can accommodate your request - but only if you charge for the sample.
While we can technically make a finished sample of any garment, and offer 50% discount . If you want a sample anyway, please be aware of the cost.
See how to get a free sample.